What is the action to be taken if purchase order and the goods received do not match? – order | discrepancies | steps
What is the action to be taken if purchase order and the goods received do not match?
If the purchase order and the goods received do not match, the following steps can be taken:
1. Identify the discrepancies: The first step is to identify the specific discrepancies between the purchase order and the goods received. This may include differences in quality, quantity, or the goods themselves.
2. Record the discrepancies: The discrepancies should be recorded on the receive note, including details such as the supplier, the goods received, and the nature of the discrepancy.
3. Notify the supplier: The supplier should be notified of the discrepancies as soon as possible. This can be done through the ERP system or by contacting the supplier directly.
4. Resolve the discrepancies: The discrepancies should be resolved in a timely manner. This may involve returning the goods to the supplier, negotiating a credit or refund, or placing a new order for the correct goods.
5. Update the inventory: The inventory should be updated to reflect the resolution of the discrepancies. If the goods were returned or a credit was received, the inventory levels should be adjusted accordingly.
It’s important to address discrepancies between the purchase order and the goods received as quickly as possible to minimize any disruptions to the business. A clear and detailed process for handling discrepancies can help to ensure that they are resolved efficiently.